Tru By Hilton Louisville East Ky

Very clean hotel and room. Etremely easy check-in with the app on my phone. I checked in a day early using my phone. Picked a room on the app and got a digital key. Never went to the front desk. Came in the side door, scanned the outside door with the digital key on the app (shake the phone at the lock), walked down the hall a few feet, scanned room door using the digital key on my phone. It unlocked no problem. Stayed 1 night and checked out next morning with the app also. Never ever talked to any staff members ever...not even once. They never met us or talked to us. Never had to go to the desk at all. We had breakfast in the morning and left. That was the easiest check in and out I've ever seen in my life. Also liked the bathroom (glass doors that open out) and the thermostat worked great and TV was big. The remote for the TV using the app is awesome. So convenient.

The location near the highway was good. There were many choices of restaurants nearby. The room was fine for an overnight stay. The front desk staff was very helpful. They were able to provide us with clear directions to our destination.

Hotel was very clean and welcoming! The breakfast was probably one the best free hot breakfasts I have had at a hotel before! The room was nice, but pretty small with no where to really sit unless you sat on the bed.

The hotel is very clean. Staff was friendly and welcoming. The staff members made check in and check out a very seamless process! The rooms are very well kept and stocked with needed essentials. The breakfast area was clean: no food on the counter, well stocked, and hot/fresh food.

The front desk clerk John aka "A Mess" was amazing! From the time me and my family walked in he welcomed us with a big smile and warm and friendly personality. He was extremely helpful and professional with telling us about the facility and even recommended a great place for us to go for dinner near by. This was our first time staying at a Tru Hotel by Hilton and at this location. We will definitely be back and I hope John will be there to welcome us again! Keep up the exceptional customer service and job!