Tru By Hilton Louisville East Ky
Cosa dicono gli ospiti
Very clean hotel and room. Etremely easy check-in with the app on my phone. I checked in a day early using my phone. Picked a room on the app and got a digital key. Never went to the front desk. Came in the side door, scanned the outside door with the digital key on the app (shake the phone at the lock), walked down the hall a few feet, scanned room door using the digital key on my phone. It unlocked no problem. Stayed 1 night and checked out next morning with the app also. Never ever talked to any staff members ever...not even once. They never met us or talked to us. Never had to go to the desk at all. We had breakfast in the morning and left. That was the easiest check in and out I've ever seen in my life. Also liked the bathroom (glass doors that open out) and the thermostat worked great and TV was big. The remote for the TV using the app is awesome. So convenient.
Laura
marzo 2025
I was greeted by Tae in the most fantastic manner when I walked in. He is, hands down, the best hotel employee I have ever encountered. This man needs to be protected at all costs and given a bonus/raise, etc. He dealt with large crowds of very loud and rowdy kids more than once. God bless him for his patience! Even under that stress, he handled my request immediately and with happiness. As long as he's working there, we will come back! 12/10 rating for Tae!
Melissa
marzo 2025
The convenience to the highway, restaurants, area shopping couldn’t be better. There was plenty of parking, even for a truck pulling a 20’ trailer. Location was incredibly safe. The building was very well kept up, lit nicely & not your typical boring “beige” with orange or blue hotel decor. They had comfortable seating, including egg swing chairs with cushions, a pool table & all around a more “homelike” vibe than boring mid-priced hotels of similar caliber.
Tamara
marzo 2024
Hotel was very clean and welcoming! The breakfast was probably one the best free hot breakfasts I have had at a hotel before! The room was nice, but pretty small with no where to really sit unless you sat on the bed.
Brian
maggio 2024
The front desk clerk John aka "A Mess" was amazing! From the time me and my family walked in he welcomed us with a big smile and warm and friendly personality. He was extremely helpful and professional with telling us about the facility and even recommended a great place for us to go for dinner near by. This was our first time staying at a Tru Hotel by Hilton and at this location. We will definitely be back and I hope John will be there to welcome us again! Keep up the exceptional customer service and job!
Tiffany
settembre 2023
Extremely surprised. The hotel was very modern, minimalist, and clean. The downstairs area was wonderful for travel sports families to gather at after tournaments nearby. The breakfast was great and so was the coffee. Having a full food/snack/beverage counter like a mini convenience store in the lobby was wonderful as well. You have everything you could possibly need while staying here. I noticed staff cleaning all areas of the hotel multiple times a day and always felt clean which is saying something because I’m a neat freak and never feel comfortable at most hotels. Will absolutely be staying again.
Ali
febbraio 2023
Super clean. AC worked incredibly well! Breakfast was great.
Homer
agosto 2023
Very good breakfast. Hotel brand new and clean. A quiet location.
Mark
dicembre 2024
What wonderful hotel! Modern, updated, and it's kept spotless. All the staff we interacted with, from the front desk to the cleaning crew, were so pleasant and helpful. We will definitely stay here when we return to the Louisville area!
Daniel
ottobre 2022
Breakfast is above average compared to what you see in a lot of hotels. I enjoyed watching the machine make pancakes. The gym facilities are well equipped. The rooms are modern and very clean. We look around when we travel, but always end up at the same Tru by Hilton in Jeffersontown.
David
febbraio 2024
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